Rental terms and conditions
To take advantage of the services offered by Camping Paris Est – HOMAIR Vacances, please read carefully the following general conditions of hire. These conditions apply to the sale of rental holidays by Camping Paris Est – HOMAIR Vacances and are valid at the time the order is placed, to the exclusion of all other conditions. The booking of a holiday entails the full acceptance of our general conditions.
Bookings are only binding on Camping Paris Est – HOMAIR Vacances if Camping Paris Est – HOMAIR Vacances has accepted them. Camping Paris Est – HOMAIR Vacances has the right to accept and refuse any booking depending on availability and more generally, depending on circumstances which may adversely affect the confirmation of the booking made. The customer must be present for the holiday booked.
2. Important information
2.1 Camping Paris Est – HOMAIR Vacances offers family holidays in the traditional sense and the accommodation being specially designed for this purpose. Camping Paris Est – HOMAIR Vacances reserves the right to refuse any booking which might run contrary to this principle or seek to undermine it, as well as any bookings containing false information. The full names and ages of all the participants, including newborns, must be given at your arrival. For obvious health and safety reasons (the swimming pool, possible evacuation of the site due to a weather warning or possible hospitalisation during stay) children will not be admitted unless accompanied by their legal administrators. Furthermore, under decree no.2002-883 of the 3rd March 2002 relating to the protection of children during school holidays and educational or leisure trips, our camp sites are not authorised to provide group or individual holidays outside of the family home for miners under 18, not accompanied by their legal guardians.
2.2 The acceptance of your booking is exclusively confirmed by the sending of a confirmation by post, fax or mail by Camping Paris Est – HOMAIR Vacances. Camping Paris Est – HOMAIR Vacances guarantees you that your bank account will only be debited upon the registration of the booking confirmation.
2.3 The customer expressly acknowledges that Camping Paris Est – HOMAIR Vacances cannot be held liable for the communication by its partners or by any third party of false, misleading or wrong information contained in the catalogue or on the website www.campingchampigny.paris regarding the campsite, in particular the illustrative photos, the descriptions, the leisure, services and other activities, and the operating dates.
2.4 None of the photos or texts featured in the catalogue or on the website of Camping Paris Est – HOMAIR Vacances are legally binding.
2.5 It may happen that certain activities and facilities offered by the Camping Paris Est – HOMAIR Vacances and which feature in the catalogue descriptions are cancelled due to the weather conditions or in a case of absolute necessity, or which are not available in early or late season. Camping Paris Est – HOMAIR Vacances cannot therefore be held liable for the actions of third parties or in the case of absolute necessity.
2.6 Mobile homes and pitches are allocated by Camping Paris Est – HOMAIR Vacances according to availability so as to optimize the schedules. This allocation may be modified at any time before the arrival.
2.7 Access to the campsite may be refused in the event of unruly behavior on the part of customers who disturb the peace and quiet of the host campsite.
2.8 Camping Paris Est – HOMAIR Vacances cannot guarantee a specific plot for the selected accommodation or pitch. It is therefore not possible for the Customer to choose the position of his/her accommodation or pitch in advance and plot number. Only the place, the dates and the type of pitch or accommodation can be guaranteed.
2.9 Customer discounts and advantages are NOT applicable for stays that have already been fully or partly paid for.
2.10 In the event of the customer not turning up to the campsite on their planned arrival date, and in the absence of reception of a letter at the head office within a period of 5 days, Camping Paris Est – HOMAIR Vacances reserves the right to re-rent the accommodation or the pitch.
The prices indicated correspond to one night and are in Euros with VAT included.
3.1 The prices include:
• Rental of the equipped accommodation or pitch and access to the campsite indicated in the booking confirmation.
• Water, gas and electricity consumption (only in the accommodations).
• Access to the facilities of the campsite, including the entertainment events and the toilet facilities specified in the catalogue and on the website.
• Parking space for one car per plot.
3.2 Prices do not include:
• Holiday taxes.
• The cancellation insurance
• Booking fees.
• Extra options such as an additional car, an animal (only 1 animal is allowed per accommodation), a baby kit, an extra tent, the fee-paying activities offered by the campsite, bicycle hire, use
of the safe…
• The accommodation cleaning fee of 60€ in the event that you do not clean it yourself.
• Two deposits totaling a minimum of 160€. This amount is paid in two separate payments (100€ deposit and 60€ cleaning costs). This can be paid by credit card or cash.
• Transport expenses and consumptions.
All consumptions except are to be paid at the campsite, with the exception of the booking fees, the cancellation insurance and the baby kit. The costs of the additional use of services arising from the voluntary or involuntary extension of the stay (early arrival, weather conditions etc.) are to be met by the customer on the basis of the applicable price.
4. Terms of payment by credit card
4.1 Once the booking option has been made, the customer has a 5-day period to send back his signed reservation slip and payment, or else the reservation will automatically be cancelled.
4.2 For all bookings made less than one month before the beginning of the stay, the holiday must be paid for in full. This includes:
+ booking fees + cancellation insurance (optional) + the entire stay.
4.3 For all bookings made less than two months before the beginning of the stay, payment must be scheduled as follows:
1. upon booking: the booking fees + the cancellation insurance (optional) + 75% of the rental cost.
2. A month before the stay begins: the remaining 25% of the rental cost.
4.4 For all bookings made less than three months before the beginning of the stay, payment must be scheduled as follows:
1. upon booking: the booking fees + the cancellation insurance (optional) + 50 % of the rental cost.
2. Two months before the stay begins: 25% of the rental cost.
3. A month before the stay begins: the remaining 25% of the rental cost.
4.5 For all bookings made more than three months before the beginning of the stay, payment must be scheduled as follows:
1. upon booking: the booking fees + the cancellation insurance (optional) + 25 % of the rental cos.
2. Three months before the stay begins: 25% of the rental cost.
3. Two months before the stay begins: 25% of the rental cost.
4. A month before the stay begins: the remaining 25% of the rental cost.
4.6 Payment by credit card: this is obligatory if booking less than 15 days before the arrival date (or less than a month for all residents outside of France).
5. Terms of payment by bank transfer
5.1 Once the option has been made, the bank transfer has to be made within 5 days. Passed this delay, the booking option will be cancelled.
5.2 For all bookings made less than three months before the beginning of the stay, payment must be scheduled as follows:
1. upon booking: the booking fees + the cancellation insurance (optional) + 100% of the rental cost.
5.3 For all bookings made more than three months before the beginning of the stay, payment must be scheduled as follows:
1. upon booking: the booking fees + the cancellation insurance (optional) + 30% of the rental cost.
2. Two months before the stay begins: 70% of the rental cost.
6. General information
6.1 Booking fees: to be paid per individual account and only once per season.
6.2 Standard booking fees of 10 € incl. tax in the following cases:
– Payment by bank transfer (only people non-resident in France): in a single installment
– Payment by transfer in several installments (only people non-resident in France)
– Payment in several installments (excluding direct debit) by Credit card
– Payment by bank card: in one or several installments by direct debit.
6.3 Baby kit: The baby kit must be paid for in full with the first installment.
6.4 Respect of installments: Beyond a maximum period of 10 days, if the final installment is not made according to schedule, this will result in the automatic cancellation of the dossier and the application of the stated cancellation fees in the terms and conditions.
6.5 Holiday voucher: When Camping Paris Est – HOMAIR Vacances has received full payment for the rental, you will receive your ‘Holiday voucher’ either at the address on your booking order or by email. It is essential that you present it to the Camping Paris Est – HOMAIR Vacances reception staff upon your arrival at the host campsite.
6.6 Animals: Only one dog is permitted per mobile home. The extra charge has to be paid upon arrival
7. Cancellations – Alterations
7.1 Any request to alter the details of your booking must be addressed in writing to the following address: Camping Paris Est – HOMAIR Vacances, Boulevard des Alliés 94500 Champigny sur Marne, or by email firstname.lastname@example.org or by fax +33 1 48 89 07 94.
7.2 If the alteration is not accepted, customers will be obliged to respect the conditions originally agreed upon or cancel their stay. Any request for alterations made 7 days or less before the beginning of the stay (Camping Paris Est – HOMAIR Vacances will take into account the date of receipt of the letter) will be refused as a matter of course.
7.3 When you start your stay, the total amount is due and nothing can be change if you arrive later or if you leave before the booked dates.
8. Cancellation insurance
8.1 The cancellation insurance has a charge of 3.00 € per night booked and per accommodation, or 1.00 € per night booked and per pitch, payable at the booking.
8.2 It is also possible to extend this insurance to cover cases where a stay is interrupted. The cancellation insurance costs 4.00€ per night booked and per accommodation (not available for the pitches).
8.3 The cancellation insurance includes the refund of the costs of the stay (excluding booking fees and the cancellation cover) on the basis of documents justifying the cancellation in the following cases:
8.3.1 Serious bodily injury, serious illness, hospitalization or death of the insured person (Person who reserved), of his/her spouse or of the people named in the rental contract, of their direct ascendants or descendants. ‘Serious illness’ means deterioration in health confirmed by a recognized doctor who prevents the individual from leaving his/her bed and from undertaking any professional or other activity. ‘Serious accident’ means a sudden, unintentional physical injury caused by external factors and which prevents the individual from moving by his/her own means.
8.3.2 Serious adverse circumstances, not happened at the moment of subscribing to the contract, due to theft, fire or natural forces affecting the primary or secondary residence of the individual who made the booking and which necessitates his/her presence there on the scheduled day of departure.
8.3.3 Inability to take possession of the rented premises due to the individual who made the booking or his/her spouse being made redundant or being relocated, on condition that the notification from the employer was subsequent to the insurance coming into force.
8.3.4 Or following natural disasters as stipulated in the law of 13/07/1982 or due to forest fires occurring on the destination premises and resulting either in the competent authorities prohibiting all stays on the site for all or part of the rental period, or such significant damage to the rented premises that the customer would not be able to enjoy as normal the setting and the services which had prompted him/her to rent the premises.
8.4 Payment for any stay already begun must be made in full. No reduction will be offered in the event of late arrival or early departure.
8.5 The cancellation insurance ceases to apply (not in case of cancellation insurance of 3.5€) once the rental period begins and will only be applicable during the stay in the cases mentioned above.
8.6 Any request to cancel the stay must be brought to our attention in writing (by registered delivery) within 48 hours following the event which has prompted it, being only the official date of expedition taken into account.
9. Cancellation charges without guarantee
If your cancellation (the date of receipt of the letter by Camping Paris Est – HOMAIR Vacances is taken into account) is made:
9.1 More than 60 days before your stay: 10% of the total cost of your stay, plus the booking fees, will be charged to you.
9.2 Between the 59th and the 30th day before your stay: 50% of the total cost of your stay, plus the booking fees, will be charged to you.
9.3 Between the 29th and the 5th day before your stay: 90% of the total cost of your stay, plus the booking fees, will be charged to you.
9.4 Less than 5 days before your stay or no-shows: no refund.
9.5 In any event reservation fees and the possible cost of the guarantee not applicable are not refunded.
10. Important information before departure
10.1 Upon your arrival (after 3 pm) you must:
• Go to reception with your ‘Holiday voucher’,
• Pay any taxes and fees not included in the price,
• Submit the deposit.
10.1.1 During the stay, all guests must ensure that all those staying with them and under their responsibility, respect all the house rules of the host campsite. If you fail to respect those rules as well as the general conditions, you could be excluded from the campsite.
10.1.2 Camping Paris Est – HOMAIR Vacances cannot under any circumstances be held liable for loss or theft of personal possessions or for injuries or damage which may occur to holidaymakers or their property during the stay.
10.1.3 After registering your arrival, a hostess will come with you and give you: the keys to your accommodation, the magnetic card for accessing the campsite (if applicable) and the inventory list. It is important that you check the inventory upon arrival; any discrepancy should be signaled to reception within the hour after receiving the keys. The campsite will do its best to put things right quickly. No claim can be accepted subsequently.
10.2 On departure, between 8 am and 10 am.
10.2.1 At the latest, on the day before departure, you must make an appointment at reception for the departure inspection. These appointments are usually fixed every 1/4 of an hour between 8 am and 10 am. The exact time of the appointment will be fixed by the Camping Paris Est – HOMAIR Vacances on-site representative (or a duly authorised campsite representative).
10.2.2 If you have chosen to pay cleaning charges, these do not include washing the dishes and kitchen utensils. They must all therefore be left in a clean state. If this is not the case, a fee for rectifying this may be charged.
10.2.3 Similarly, any object which is broken, lost or stolen during the stay must either be replaced by you or else, it will be charged for.
10.2.4 60€ of the deposit will be retained if the rented accommodation is not left in a normal state of cleanliness
10.2.5 In the event that you leave outside normal hours, our staff members will be the only ones allowed to judge the state of cleanliness of the mobile home.
10.2.5.1 If the rented accommodation is left in a good state, the deposit will be sent to you by post without delay.
11.1 For insurance and safety reasons, exceeding the number of occupants designated for each type of accommodation is prohibited. The campsite manager will turn away individuals if the maximum capacity of the chosen accommodation is exceeded.
11.2 The person who makes the booking must be at least 18 years old and be legally able to enter into the contract whose General Conditions are set out in the present document. He/she must ensure that all information given is truthful and accurate.
12. Compensation claims
12.1 All potential claims relating to breaches of contractual commitments must be addressed in writing to Homair Vacances before the end of the stay and confirmed in a letter addressed to HOMAIR Vacances in the 20 days following the end of the stay:
• Either by registered post to the following address:
HOMAIR Vacances, Immeuble le Derby, 570 Avenue du Club Hippique,
13097 AIX-EN-PROVENCE Cedex 02 France
• Or by fax on the following number: +33 442 95 03 63
• Or by e-mail to the following address: email@example.com
12.2 After the 20-day period, no claim will be taken into consideration.
In any event, the liability of Camping Paris Est – HOMAIR Vacances, regardless of the cause, will be limited to an amount equal to 20% of the cost of the stay.
14.1 The customer is the sole person liable in relation to Camping Paris Est – HOMAIR Vacances in terms of financial liability, in particular in the event of a total or partial cancellation of the stay.
14.2 Camping Paris Est – HOMAIR Vacances cannot be held liable in the event of alteration, cancellation or any other events of ‘force majeure’ which are due to actions of the customer or a third party who is not part of the service provision.
14.3 Camping Paris Est – HOMAIR Vacances cannot be held liable for the booking not going ahead in the event of ‘force majeure’, of disruption of services or of partial or totalstrikes, particularly involving the postal services and means of transport and/or communications. You hereby declare that you are familiar with the characteristics and limitations of the internet, particularly its technical performance, the time of response when consulting, enquiring about or transferring data and the risks associated with the security of communications.
14.4 Camping Paris Est – HOMAIR Vacances will not accept any claim or off er any refund relating to the non-provision or poor provision of services which are attributable to the customer or arise from the actions of a third party who is not a service provider or to a case of ‘force majeure’.
14.5 Unless there is a legal provision to the contrary, Camping Paris Est – HOMAIR Vacances cannot be held liable for a fault of a third party, in particular of one of its Partners.
15. Applicable law – Litigation
15.1 The parties agree that this contract is subject to French law. In the event of litigation relating to their interpretation and/or execution thereof, the Tribunals of Aix-en-Provence, France, alone will be considered the competent authorities.
15.2 Information which we communicate to you when you place your order must not be transmitted to any third party. This information is considered by Camping Paris Est – HOMAIR Vacances to be confidential. It will be used solely by the internal services of Camping Paris Est – HOMAIR Vacances for the handling of your order and to improve the communications and service which are offered to Camping Paris Est – HOMAIR Vacances customers according to your personal interests.
15.3 In accordance with the law on information technology and freedom of 6 January 1978, you are entitled to access, rectify and dispute personal data which concerns you. All that you need to do is send the request by post to the following address, indicating your surname, first name and address:
570 Avenue du Club Hippique, « Immeuble le Derby »
13097 AIX-EN-PROVENCE Cedex 02 FRANCE.
CNIL Declaration – n°1071348 SAS ILD RCS Aix-en-Provence B34970844